How to eliminate echo on a VoIP IP phone
IP phones can be prone to echoing on occasion so it’s not uncommon for a receive a phone call from a user saying that they have received an echo when they speak on the phone. Below is an explanation of what echo is and how to eliminate it. There are two common causes of echo: [...]
Debunking the challenges of moving to the cloud [Infographic]
When it comes to the migration to the cloud, many IT teams are uncertain about things like security, bandwidth and cost. This is largely because the term “cloud” is often thought to be synonymous with pubic internet. Which can, at times, pose a risk. But making a slow, calculated migration to a secure cloud-based communications [...]
Hosted Phone System Essentials Checklist
With hosted voice services or VoIP, the possibilities for what you can do with your business phone system are seemingly endless. The ability to ditch the landline and run voice applications via the cloud offers up a wealth of customizable features that can be dialed up instantly. Here we present a checklist of just some [...]
CRN: Cloud UC Player Smoothstone Now West IP Communications
CRN joined in on the coverage of Smoothstone’s name change to West IP Communications this week. In June 2011, West Corporation bought Smoothstone for $120. Since then, Smoothstone and West Corp. have been aligning the cloud-provider’s products and services with West’s other subsidiaries, such as InterCall, West UC and Genesys. As a result, Smoothstone was [...]
West Corporation Unveils New Name for IP Communications Subsidiary
OMAHA, Neb., Mar 26, 2012 — West Corporation, a leading provider of technology-driven communications services, announced today the rebranding of its IP communications subsidiary as West IP Communications (WIPC). The new name replaces Smoothstone, acquired by West in June 2011. West IP Communications, which is a part of West’s Unified Communications business segment, is a [...]
What should you look for in a cloud service provider?
As the cloud communications market becomes further defined, we’re seeing a lot of new entrants selling whatever they can using the term “cloud.” But don’t be fooled by the snake oil salesmen, as a cloud-based communications customer you have certain rights. That’s why we’ve created the IT Bill of Rights, which serves as a 10-point [...]