As mentioned in a previous blog entry, Carrier vs Service Providers, Smoothstone is a Service Provider, with an emphasis on the word service, so we often ask interested clients questions regarding the systems they are looking to deploy in their enterprise. The more we understand the specific requirements of an enterprise, the better we can tailor a comprehensive solution that meets their needs.
In the old days (like last week, as fast as technology changes anymore) traditional PBXs (Private Branch Exchanges) bore great similarity, both in shape and features, to central office switches-imagine an air conditioned room full of refrigerator-sized cabinets that needed constant attention. While the term “forklift upgrade” isn’t literal, you certainly get the idea of the challenges faced when upgrading older PBXs to newer technology.
Some customers have already made the leap to the next generation of PBX technology, the IP-PBX (Internet Protocol PBX). Customers who have made this move benefit from enhanced features, like unified messaging, presence and call center functionality, and have greater manageability compared with their predecessors, relying less on their systems provider.
While there is a trend to move to Software as a Service (SaaS)-based solutions, including fully-managed or hosted communications solutions, like Smoothstone Complete, it does not always make good business-sense for companies who have made a sizable capital investment in an IP-PBX. These companies want to get the most out of the new features their system has but want to save money at the same time. Smoothstone has a solution that delivers this, and more-without the need of a forklift-in SIP Trunking.
Smoothstone’s SIP trunking delivers the business-quality voice service that a business expects to an existing IP-PBX. It does so with greater redundancy over a multi-carrier backbone, enhanced business continuity and reporting capabilities through web-based tools and increased scalability to meet business growth needs.
At Smoothstone, we continually look at the big picture, and providing customers ways to get the most out of their existing IP-PBXs through SIP Trunking is just one example of how we do that. And it is a good thing we do it very well, because none of us drive a forklift!
John Wesselman
Comments
Post a comment