Unified communications is usually presented as a suite of tools – voice, data, contact center, mobile, messaging, etc. – brought together to help you work more efficiently. But what if your unified communications, or the UC solution you’re looking at, isn’t exactly unified?
The key to successful unified communications is taking disparate technologies and making them work seamlessly together – each one leveraging what it does best to add value to the total package. The key to this is interoperability, that is, getting both new and legacy systems to work together to drive increased productivity.
In the article “UC Interoperability – Technology Separation of Church, State, and End Users” by Art Rosenberg, the author points out several trends in UC interoperability:
A move to the cloud: “Business communications (particularly voice telephony) are transitioning away from hardware-based, location-based technologies to “open” software and “virtual” applications that can more easily interoperate with each other,” said Rosenberg.
Conversations don’t just happen on the phone: “They are also shifting to application-driven real-time notifications and multimedia self-services rather than requiring person-to-person phone calls for real-time information access and delivery.”
UC is controlled by the end user: “Traditional requirements for enterprise communication control is expanding away from just the wired premise desktop to multimodal, mobile BYOD devices that will be primarily controlled by the individual end users through UC and shared for the many different contacts with other organizations that the individual end user has “business” relations with.”
To continue the discussion about interoperability and how you can leverage the cloud to migrate legacy on-prem equipment into hosted UC, contact us.