OMAHA, NE, December 13, 2012West, a leading provider of technology-driven communications services, announced today that Gartner, Inc. has positioned the company in the Leaders Quadrant of its “Magic Quadrant for Unified Communications as a Service (UCaaS), North America.”

West offers a complete unified communications platform comprised of network management, enterprise voice, conference and collaboration, messaging and presence, and client applications integration solutions.  The Company strives for agility in supplying UCaaS solutions and the ability to quickly bring new products to market.

“West considers its positioning in the Leaders Quadrant by Gartner confirmation of our vision, and a result of our operational and service excellence,” said Todd Strubbe, President of West’s Unified Communications business segment.  “Our placement demonstrates that we are achieving what we set out to accomplish and differentiating ourselves from the competition.  It is gratifying to be acknowledged as a market leader and justifies West’s ongoing commitment to transform the ways in which businesses communicate.”

A pioneer in UCaaS deployments at large enterprises, West delivers best-in-breed telephony and conferencing cloud infrastructure – interconnected with proprietary and partner collaboration and messaging tools – to create powerful communications solutions.

“West is helping us achieve the benefits of UCaaS without having to make capital investments in on-premises infrastructure or build a team to support that model,” said John Jackson, Vice President of Global Infrastructure and Vendor Management at D+M Group.  “We’ve also benefited from reduced overall costs and a cloud-based customer service platform.  West integrates with our CRM platform and other UC platforms, including Cisco HCS and Microsoft Lync, and through this emphasis on integration, has protected our investments for the future.

“West’s project management team acts as an extension of our IT team and has the deep technical expertise for our global UC rollouts.  They also provide local support for us so we don’t waste time phoning help desks.  West’s value-added services have been keys to our success,” Jackson said.

West offers three distinct UCaaS solutions across its delivery platform to address market trends.  They include West’s proprietary VoiceMaxx architecture, which has been providing cloud-based unified communications to global corporate clients for more than a decade; VoiceMaxx CE, a suite of service packages based on the Cisco Hosted Collaboration Solution (HCS); and MediaCloud®, an architecture for large-scale enterprise deployments of Microsoft Lync unified communications technologies.

According to Gartner: “Vendors in the Leaders Quadrant have been delivering complete UCaaS solutions for more than a year, have clients with more than 1,000 subscribers and have more than 100,000 total endpoints in service.  These vendors offer comprehensive and integrated UCaaS solutions that directly, or with well-defined partnerships, address the full range of market needs, including the ability to service large accounts.  These vendors have defined migration and evolution plans for their products in core UCaaS areas and are using their solution sets to acquire new clients, as well as to expand their footprints in their client bases to new functional areas.”

The report cites two expectations for the UCaaS market in 2013 – UCaaS will start supporting global deployments spanning multiple regions, and today’s Fortune 1000 UCaaS users will adopt the service across broad swaths of their organizations.

For a copy of the report, please click here.

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Corporation

West Corporation is a leading provider of technology-driven communications services.  West offers its clients a broad range of communications and network infrastructure solutions that help them manage or support critical communications.  West’s customer contact solutions and conferencing services are designed to improve its clients’ cost structure and provide reliable, high-quality services.  West also provides mission-critical services, such as public safety and emergency communications.

Founded in 1986 and headquartered in Omaha, Nebraska, West serves Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare.  West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.  For more information on West Corporation, please call 1-800-841-9000 or visit www.west.com.

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