Best Practices in Migrating to UC

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Sometimes the difference between a successful Unified Communications deployment and a truly transformative change to the organization lies in the use of just a few best practices. We’ve seen how many different organizations tackle this migration and I’d like to share 3 practices that stack the deck in your favor. A comprehensive UC strategy incorporates [...]

Four signs you may want to move to a cloud-based communications solution

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By Goran Velickovski While many business technologies seem to be moving headlong into the cloud these days, one area that has been slower to change is communications. Whether you’re talking about direct calls between two individuals, conferences between several co-workers or large-scale webcasts to the entire organization, the communications function is so core to the [...]

West IPC to Participate On VCIG Live! Panel

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Bob Wise, Executive Vice President of West IP Communications, will be participating on an industry panel event for the Visual Communications Industry Group (VCI-Group) this Thursday, September 19th, 2013 at 1 pm ET. This interactive session will focus on Unified Communications strategies. Do you need to partner with a single large vendor to achieve your [...]

Who is contacting your contact center?

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When most people think of contact centers, they think of consumers calling into sales or customer service agents.  Those same consumers might be chatting with agents on-line, or communicating through any number of different channels.   These are all business-to-consumer (B2C) scenarios, and while they are spot on, many people might miss whole other audiences that [...]

Going Green with Unified Communications – Environmental, Public Relations, and P&L Impacts are Positive

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Unified Communications is one of those critical IT initiatives that provide efficiency, flexibility and scalability – but have you stopped to consider how unified communications can be considered a green initiative? Corporate responsibility associated with green initiatives is a core strategy in most global enterprise companies and this requirement has extended to the IT department.  [...]

Don’t allow a lack of resources hinder your IT organization

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In a recent survey conducted by ZK Research included in the whitepaper titled Top 10 Drivers of Hosted Communications, 38% of the respondents suggested that the #1 reason why organizations have not yet deployed hosted Unified Communications (UC) is the lack of a trained IT staff.  Wow.  That’s a sobering statistic, isn’t it?  But seriously, [...]

 

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