Call centers follow enterprises into the cloud
In a recent blog post, T1 Rex’s John Shepler makes a case as to why contact centers are follow the lead of enterprises and adopting cloud-based voice services. As a provider of network connectivity, Shepler highlights the Smoothstone ControlMaxx hosted contact center, which gives enterprises the tools they need to run distributed contact centers via [...]
What is unified communications without interoperability?
Unified communications is usually presented as a suite of tools – voice, data, contact center, mobile, messaging, etc. – brought together to help you work more efficiently. But what if your unified communications, or the UC solution you’re looking at, isn’t exactly unified? The key to successful unified communications is taking disparate technologies and making [...]
Five issues solved by cloud-based communications
Despite the many benefits enterprises are experiencing from moving to cloud-based communications, many enterprises are still reluctant to commit to a “true cloud” strategy. Often times, it’s their legacy infrastructure that is making makes it exceedingly difficult to actually unify communications across the network, yet they are still reluctant to it give up for “new” [...]
Five benefits of a cloud-based hosted contact center
In today’s business climate, contact centers must be agile enough to adapt quickly to changing business conditions, handling unpredictable or seasonal call volumes, meeting and exceeding customer service expectations and adhering to corporate governance policies. For many companies, the contact center is their lifeblood and each call is important and can’t be mishandled. But traditional [...]
BAI: Five Considerations for Cloud Banking
With more financial institutions debating whether they need to move their computing functions to “the cloud,” IT teams are working harder to implement more cloud-based applications into their infrastructures. And while the benefits of the cloud are plenty, making the migration to the cloud isn’t always easy for large enterprise banks and financial institutions. To [...]
West Corporation Celebrates InterCall’s 20th Anniversary
West Corporation, a leading provider of technology-driven voice and data solutions, today celebrates the 20th anniversary of its subsidiary, InterCall®, the world’s largest conferencing and collaboration services provider. InterCall launched in 1991 and provided services to facilitate conference calls for sales managers with their direct reports. Since then, InterCall has grown into an industry leader, [...]