“Personal Information” or “Information” means information that (1) is transferred from the European Economic Area (“EEA”) or Switzerland to the United States or maintained in the United States; (2) is recorded in any form; (3) is about, or pertains to, a specific individual; and (4) can be linked to that individual.
“Sensitive Personal Information” means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual’s health.
Collection and Use of Personal Information
Except as otherwise provided in this policy or in other written documentation or policies that may be provided to you regarding the services or website, the only Personal Information we collect about visitors to our website is provided to us voluntarily by you. In general, you can visit our website without telling us who you are or revealing any Personal Information about yourself.
We also want you to be aware that certain information related to your account with us, such as account information or call detail records, may be Customer Proprietary Network Information (“CPNI”). CPNI is protected by specific federal laws and regulations and as such we are fully committed to comply with such laws and regulations, both through our website and in all other respects. Without your consent, we will only share or disclose your CPNI (i) to market to you services or products among the categories of services or products you currently subscribe, (ii) to initiate, render, bill and collect for our Services, (ii) to protect you or other carriers from illegal or fraudulent use of, or subscription to, our Services or to protect our rights or property, (iii) to provide your call location information in certain specified emergency situations, and (iv) for other legally permissible purposes.
When you register online to use any of the Services offered by West IP Communications, West IP Communications will send you a confirmation of your registration showing the Personal Information we obtained from your registration. Also, we will take reasonable steps to give you the opportunity to correct inaccuracies in the Personal Information we retain concerning you and delete Personal Information concerning you upon your request, unless the burden or expense of providing access would be disproportionate to the risks to your privacy or where the rights of persons other than you would be violated.
International transfers and the U.S.-E.U. Safe Harbor & the U.S.-Swiss Safe Harbor
You may access the Safe Harbor website at http://www.export.gov/safeharbor/
Unless you have already consented to such disclosure, prior to disclosing Personal Information to a third party, West IP Communications shall notify you of such disclosure and allow you to opt out of such disclosure. West IP Communications shall ensure that any third party for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles and agree in writing to provide an adequate level of privacy protection.
West IP Communications shall take reasonable steps to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. The Personal Information we collect from you is stored in operating environments that employ reasonable security measures and that are not available to the general public. West IP Communications is not responsible for unauthorized access to such Information by hackers or others that obtain access through illegal measures, in the absence of negligence on the part of West IP Communications. Further, the other websites you may access through the West IP Communications website may have different security practices and you should familiarize yourself with those practices. West IP Communications cannot guarantee the security of Information transmitted via the Internet.
You are responsible for the confidentiality and security of passwords West IP Communications issues to you. If you believe a third party has obtained your password in an unauthorized manner, please notify us promptly.
West IP Communications shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, West IP Communications shall take reasonable steps to ensure the Personal Information is accurate, complete, current and reliable for its intended use.
Disclosure for Legal Purposes
We may disclose Personal Information if required to do so by law or in the good-faith belief such action is necessary: (a) to conform to the edicts of the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or those of our customers and their users; (c) to protect the personal safety of our customers and their users or the public; or (d) in connection with a merger, consolidation or sale of substantial assets of West IP Communications. As we continue to develop our business, we might buy or sell assets related to our business. In such transactions Personal Information generally is one of the transferred business assets. Also, in the event West IP Communications or substantially all of its assets are acquired, Personal Information will be one of the transferred assets.
Please understand, in addition to collecting Personal Information, West IP Communications will also gather information that does not personally identify you regarding your use of the West IP Communications website (“Anonymous Information”). The Anonymous Information we collect regarding your use of the West IP Communications website may be used by us to measure the effectiveness of marketing efforts on the West IP Communications website, for improving the services we offer to you, or to improve the West IP Communications website. Generally, you will not be aware when such Anonymous Information is being collected about you. It may be collected in various ways, such as through traffic data or direct surveys of our customers and may entail the use of, among other things, cookies, IP addresses, or other numeric codes used to identify the computer or other device used to access our website.
Venturing off the West IP Communications website
The West IP Communications website may contain hyperlinks that can take you to websites run by third parties (“Third-Party Websites”). Any hypertext or other links to Third-Party Websites from the West IP Communications website are provided solely as a convenience to you. If you use these links, you will leave the West IP Communications website. West IP Communications has not reviewed all of these Third-Party Websites and does not control and is not responsible for any of these websites or their content or practices. Thus, West IP Communications does not endorse or make any representations about them, or any information, software, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the Third-Party Websites linked to the West IP Communications website, you do this entirely at your own risk.
If at any time you believe West IP Communications has not followed the above Policy, or if you have questions, comments, or complaints regarding West IP Communications’ Policy, please contact us via e-mail at firstname.lastname@example.org. By mail, we can be contacted at:
West IP Communications, Inc.
Attn: Legal Department
401 South Fourth Street
Louisville, Kentucky 40202