For enterprises with distributed contact centers that are adapting to changing business conditions, handling heavy call volumes and adhering to quality assurance standards, West IP Communications offers ControlMaxx, a powerful set of tools that put you in total control of call routing across the enterprise and combined with sophisticated contact center functionality to ensure that incoming callers reach the resources best able to meet their requirements.
In today’s competitive landscape, enterprises must adapt quickly to changing business conditions. Traditional telephony and on–premise contact center offerings just don’t deliver the agility and real–time control that an enterprise needs to stay ahead of the pack. The cloud-based nature of ControlMaxx makes it different – it can provide an unlimited scale of users and call handling capacity, it provides administrators and agents the tools they need to ensure excellence in customer service.
West IP Communications Hosted Contact Center Solutions: